Privacy Practices in Illinois

What We Collect When You Request Plumbing Service

Last updated: October 2026

When you contact Illinois Plumbing Pros about low water pressure, we may collect your name, phone number, email address, and the service address where help is needed. If you request an appointment, we may also record your preferred date and time, access instructions, and details about the pressure problem or plumbing system.

Information you enter in a website form or share during a call or email may be kept so we can respond and arrange service. Please avoid sending sensitive personal details that are not needed for your request.

Our website may also collect basic technical information, such as browser type, pages visited, and general site activity, through analytics tools. This helps us understand how visitors use the site.

We collect only information relevant to communicating with you, handling service requests, and maintaining our website.

How Customer Details Help Us Respond

We use the information you provide to answer questions, assess a low water pressure service request, schedule appointments, and communicate about arrival times or changes. Service address and appointment details help us understand where and when assistance is requested. We may also use contact information to send service reminders or follow up about work you asked us to perform.

If you make a payment, payment details are handled through a payment processing service. We use relevant transaction information to record and manage the payment, rather than for unrelated purposes.

Basic website activity may be reviewed to maintain site function and understand which pages visitors use. Illinois Plumbing Pros does not sell customer personal information.

We limit access to information to people and service providers who need it for these business tasks, and expect them to handle it appropriately.

Services That Support Scheduling, Payments, and Analytics

Illinois Plumbing Pros may use third-party tools for appointment scheduling, payment processing, and website analytics. These services help us manage requests, handle transactions, and understand general website use.

When you use a feature supported by another provider, information needed for that function may be shared with that provider. For example, a scheduling tool may receive appointment details, while a payment processor may handle transaction information.

Each provider operates under its own privacy practices and policy. We do not control how an outside service collects or uses information, so review its privacy information when using its tools.

We do not name or endorse a particular provider here, and available tools may change. Sharing is limited to information needed for the service involved.

This section concerns outside tools connected with scheduling, payments, or analytics; it does not change how we handle information directly under this policy.

Cookies for Site Functions and Basic Measurement

Our website may use cookies or similar browser storage for basic site functionality and analytics. Functional cookies can help pages work as intended, while analytics cookies provide general information about site visits and how people move through the website. We use these insights to check that pages are working and to understand broad patterns of use.

We do not use cookies for advertising tracking. You can review or remove cookies through your browser settings, and many browsers let you block cookies or notify you before storing them.

Blocking them may affect some website functions. Your browser may also provide options to clear stored site data after a visit.

Cookie settings are managed on your device, so the available controls depend on the browser you use. If analytics or other site tools are provided by an outside service, that service may also describe its data practices in its own privacy materials.

How Long We Keep Service and Website Records

We keep personal information for as long as it is reasonably needed to respond to your request, arrange or document plumbing service, and manage related business records. Form submissions may be retained while a request is being handled and for a reasonable period afterward so we can follow up or address questions. Service records may be kept for warranty, accounting, or legal compliance needs.

The time needed can vary based on the type of record and any applicable requirements. When information is no longer needed for these purposes, we take reasonable steps to delete it or remove details that identify you.

You may ask us to delete information, and we will review the request. Some records may need to be retained where required for legal, compliance, or legitimate recordkeeping reasons.

Analytics information may be kept according to the settings and retention practices of the tool used.

Request Access, Corrections, or Deletion

You may contact Illinois Plumbing Pros to ask what personal information we hold about you, request a correction, or ask us to delete it. We may need to confirm your identity before acting on a request, and some information may need to be kept for legal, warranty, or compliance reasons. We will explain if we cannot fulfill a request in full.

To make a privacy request or ask a question about this notice, call (877) 773-0781 or email [email protected]. You can also write to Illinois Plumbing Pros at One North State Street, 1 North State Street, Chicago, IL.

Please do not include sensitive details in an email unless they are necessary to identify the request. This notice describes our handling of information for our website and plumbing service requests. We may update it when our practices change, and the revised version will be posted on this page.